Refund Policy

Project Living

Effective Date: 01 February 2026

Project Living provides real estate marketing, brokerage, and consultancy services. This Refund Policy outlines how payments and refunds are handled in relation to property reservations, service fees, and related transactions.

1. Property Reservations

Project Living does not directly collect reservation fees unless otherwise stated. Reservation payments are typically made directly to the property developer or authorized partner.

Refunds for reservation fees, down payments, or installment payments are subject strictly to:

The terms and conditions of the developer
The signed Reservation Agreement
The Contract to Sell
Applicable laws and regulations

Project Living does not guarantee refund approval, timelines, or amounts, as these are determined solely by the developer.

2. Service Fees (If Applicable)

If Project Living charges consultation, documentation, processing, or service-related fees:

Such fees are non-refundable once services have commenced.
If cancellation is requested before service initiation, refund eligibility will be evaluated on a case-by-case basis.
Administrative charges may apply.

3. Cancellation Requests

All cancellation requests must:

Be submitted in writing
Include complete transaction details
Be supported by relevant documentation

Project Living may assist in coordinating with the developer but does not have authority to override developer policies.

4. Government & Legal Compliance

Refund processing may be subject to:

Applicable real estate laws
Government regulations
Developer-specific policies
Banking processing timelines

Buyers are encouraged to review all contract terms carefully before signing.

5. No Guarantee of Approval

Refund approvals, partial refunds, forfeitures, or penalties depend entirely on the governing contract and applicable law. Project Living shall not be held liable for refund denials, deductions, or delays imposed by developers or financial institutions.